Important: This article is for Google Pay customers in Japan.
You can use Google Pay anywhere your e-money card is accepted. You can use Google Pay to buy things with your phone or to pay for transit on trains and buses where you see contactless terminals with either of these logos:
For VISA Touch and Mastercard Tap & Go users, you can use Google Pay wherever you see either the contactless or Google Pay symbols.
Google Pay symbol
Important: You’ll need to turn on NFC to pay with contactless readers.
Pay in stores
For e-money, QUICPay, and iD users:
- Go to a contactless reader that accepts e-money cards. (See supported stores.)
- Look for one of these logos:
- Tell the cashier the type of card you want to pay with.
- Hold your phone next to the reader.
- You don’t need to unlock it, wake it up, turn it on, or open the app.
- If your payment is successful, the screen will flash and make a sound.
For VISA Touch and Mastercard Tap & Go users:
- Wake and unlock your phone.
- Hold the back of your phone close to the payment reader for a few seconds. When you’re done paying, you’ll see a blue check mark on the screen.
- If you don’t see one:
- Try holding your phone in a different way. Your NFC antenna could be near the top or bottom of your device.
- Hold your phone closer to the payment reader.
- Hold your phone near the terminal for a few extra seconds.
- If you do see a check mark, but the cashier says the payment didn’t work:
- Double-check that the retailer accepts mobile payments.
- Contact your bank to make sure your card is working right.
- If you don’t see one:
- If prompted, follow the instructions on the screen. Some retailers use older software that asks for a PIN or signature. If you’re asked, follow the steps on the screen.
- Debit cards: Enter the PIN you set up with your bank. This PIN is different from the PIN you use to unlock your device.
- Credit cards: For larger transactions, sign the receipt or the signature box on the screen.
Pay for transit
You can use Google Pay to pay for transit with your Suica card anywhere Suica is accepted. Just hold your phone to the terminal where you would normally put your card.
If you haven’t already done so, here’s how to add Suica to Google Pay.
If you have commuter passes, express tickets, or green tickets bought through the mobile Suica app, they’ll appear in the Google Pay app.
Important: If you switch accounts in Google Pay, the Suica card in your Google account will be disabled. Please make sure to switch Google accounts in Google Pay after you go out of the station ticket gate or after you get off a bus.
To enable your Suica again, log in to Google Pay with your previous google account and receive transit IC card in Osaifu Keitai app.
Renew your commuter pass
Note: You'll get a renewal notification reminder 14 days before your commuter pass expires and again 2 days before expiration if you have not renewed yet.
- Open the Google Pay app .
- At the bottom, tap Passes.
- Tap the commuter pass you want to renew.
- Tap Renew.
- Follow the instructions.
The feature to renew a commuter pass is temporarily unavailable in Google Pay. In the meantime, you can renew your pass in the Mobile Suica app.