Contact us with a problem or send feedback

If you need help with Google Pay, you may want to check out our popular articles first. If you can’t find your answer in the help center, you can talk to an expert over phone, chat, or email.

Popular articles

• Pay for Google products & services
• Pay in stores
• Set up Google Pay
• Keep your payment info safe
• Find charges, transactions, and statements

Talk to an expert

• Request a call from an agent.
• Chat with us on your device (select countries only).
• Email us and get a response within 24 hours.

​If you're in the US, you can also tweet with an expert on the Google Pay Twitter channel.

Submit product feedback & report an issue

Feedback helps us to understand your experience on Google Pay. To submit feedback or report an issue:

1. Open the Google Pay app.
2. Tap Menu   Send feedback.
3. Follow the instructions to submit your feedback. Make sure to check the Include screenshot and logs box.

Note: If you submit a feedback report, you won’t get a reply. If you need help fixing the issue and need to hear back from someone, contact us.