Report a problem or send feedback about the app

If you need help with Google Pay, you may want to check out our popular articles. You can also report an issue or give feedback about the app.

Popular articles

• Add a payment method
• Edit or remove a payment method
• Check if your phone can make contactless payments
• Fix issues paying for Google products and services
• Dispute, report, or cancel a payment

Submit product feedback & report an issue

Feedback helps us to understand your experience on Google Pay. To submit feedback or report an issue:

1. Open the Google Pay app .
2. Tap Menu Send feedback.
3. Follow the instructions to submit your feedback. Make sure to check the "Include screenshot and logs" box.

Note: If you submit a feedback report, you won’t get a reply. If you need help fixing the issue and need to hear back from someone, contact us.