Dispute, report, or cancel a payment

If you think a purchase was made or money was sent or received fraudulently, you can dispute a transaction. You can cancel some payments you made using Google Pay.

Before you dispute

  • Check that the payment wasn't made by a family member or friend with access to your Google Account or payment method.
  • Make sure the payment isn't an authorization hold. This is a placeholder your bank may put on your account while the retailer authorizes your payment. It will go away after a short time.
  • If you recently canceled an order or payment, it may take some time for the payment to be credited back to your account. 

Payments you, your family, or your friends made for Google products

These instructions are for purchases made on or for Google products like Google Play, YouTube, or Google Store.

Dispute or report a payment you did not authorize

If you think a payment was made fraudulently, you can dispute a transaction.

Note: If someone you know made a purchase accidentally, follow the instructions in "Cancel a payment" below.

Cancel a payment

Contact the product’s support team.

Note: This info is for individuals, not businesses. For more info about Google Pay for businesses, visit the Payments Center Help Center.

Payments you made to other businesses using Google Pay

To cancel, dispute, or report a payment you made to an outside business in stores, on the web, or in an app, contact the retailer where you made the purchase.

Money you sent to someone

Cancel money you sent to someone

  1. Go to pay.google.com.
  2. Click the transaction you want to cancel. If you don’t see it, click View more transactions.
  3. Click Cancel payment. If you don’t see this option, the recipient has already claimed the money or it’s too late to cancel the money. Ask the recipient to return the money.
    • It can take up to 10 days to see the refund, depending on the payment method used.

Dispute money sent to a friend

File a dispute.

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