Fix errors or delays when you send or receive money

If you can’t send money or the transaction fails, choose the error you're experiencing.

Unusual activity on your account

If you got a message that you can’t send or receive money because of unusual account activity, try the following:

Send money
  1. Try to send the money again using a different payment method.
    • If you only have one payment method in Google Pay, you can add another one.
  2. Make sure your name, address, and account info is up to date with both your bank and Google.
  3. To make sure there are no issues with your account, check pay.google.com for any Alerts Alert.
  4. If you're still having trouble, contact us.
Receive money
  1. Try to claim the money to a different payment method.
    • If linked cards or bank accounts don’t work, try your Google Pay balance.
    • Note that the maximum amount you can keep in your Google Pay balance is $25,000.
  2. Make sure your name, address, and account info is up to date with both your bank and Google.
  3. To make sure there are no issues with your account, check pay.google.com for any Alerts Alert.
  4. If you're still having trouble, contact us.

Can’t send money

If you have other issues when you send money, try the following:

  1. Make sure you try to send money with a debit card or bank account. You can’t use credit cards to send money.
  2. Double-check for typos in the email address or phone number you try to send to.
  3. Double-check that you don't send money to a group alias. It has to be sent to an individual account.
  4. When you send to a Google Account, reach out to the recipient to find out if:
    • Their address is in the same country as yours. You can only send money to people in your country.
    • They’ve deleted or disabled their account.
    • They’ve disabled Google Pay in their account.
    • They use an account through work, school, or another group where the administrator has disabled Google Pay. If so, they can ask their administrator to turn Google Pay Send on.
    • Their account is below the receiving limit of $25K.
  5. When you send or receive money in US territories, make sure your debit card was issued by a US-licensed bank. If you'd like to know in advance whether your payment to or from a US territory will go through, check with your bank.
  6. If your payment method is associated with more than 5 Google payment profiles, you'll need to remove it from one of them. You can also try using a different payment method.
  7. If you've added more than 5 payment methods to your payments profile, you'll need to remove any that exceed this limit in order to send money.
  8. To minimize transaction issues, check that you and the recipient are using the new Google Pay app.

Can't claim money

If you saw the message "Can't claim money with this payments profile," you won't be able to claim the money sent to you. You can only send money to people who are in the same country as you. Transfers to foreign bank accounts aren't supported.

If you're in the same country as the sender and moved recently from another country, you'll need to change your home country and have the sender try again.

"Pending" or delayed transfers

If there's a delay in your money transfer, the transaction may be under review. Some reviews might take up to 10 business days. See how long it takes for money to get transferred or contact us for more information.

Tip: Most delays come from when you send money via ACH transfer from your bank account. Try to use a debit card in the future for faster transfers.

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