To make contactless payments with Google Pay, your phone must work with near-field communication (NFC).
If you set up Google Pay and added a card, but you’re having trouble paying in stores, follow these steps.
Step 1: Make sure your phone meets software standards
- Check if the software on your phone is Play Protect certified.
- If you modified your phone, make sure it meets security standards. Google Pay might not work in stores with phones that:
- Run developer versions of Android.
- Are rooted, are running a custom rom, or has modified factory software. Google Pay doesn’t run on these phones due to security risks.
- Use Samsung MyKnox.
- Are untested and haven’t been approved by Google.
- Have an unlocked bootloader.
To fix these issues (except Play Protect certification and rooted phones), reset your phone to factory settings.
Step 2: Find out if your phone has NFC and turn it on
- Open Settings .
- Tap Connected devices.
- If you don’t see this option, find a similar one, like "Wireless & networks," "Connections," or "NFC." You might need to tap More to see other settings.
- If you see "NFC" or a similar option, you can pay in stores with Google Pay.
- Turn on NFC.
- If you don’t see this option, find a similar one, like "NFC and payment."
Tip: These steps can differ depending on your device and Android version. If they don’t work, visit your device manufacturer’s help center for more info.
Step 3: Make sure Google Pay is set as the default payment app
- Open Settings .
- Tap Apps & Notifications Default apps. Your Default apps might be under “Advanced.”
- Tap Tap & Pay.
- Set Google Pay as the default app.
Still need help?
- If you were previously able to make contactless payments with Google Pay but no longer can, please reach out to your device manufacturer, as there may have been a device software update that is impacting functionality.
- If your device is not reacting when you hold it to the terminal, Google Pay may not be set up for contactless payments. Follow the steps above, add a payment method, and complete any required issuer verification.
- Try holding your phone at the terminal for a few seconds longer.
- Some transactions may require you to unlock your phone multiple times.
- [RU Only] Please visit the Google Pay Russia Forum to browse previous discussions or post your question to get advice.
- Google Pay may become unreliable or stop working entirely on your device while participating in a beta program. If you have questions or concerns about how this beta program may impact your ability to use Google Pay, please contact the device manufacturer for more information.
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