Check if your phone can make in-store purchases

To pay in stores with Google Pay, your phone must work with NFC (near-field communication).

If you set up Google Pay and added a card, but you’re having trouble paying in stores, follow these steps.

Step 1: Make sure your phone meets software standards

  1. Check if the software on your phone is Play Protect certified.
  2. If you modified your phone, make sure it meets security standards. Google Pay might not work in stores with phones that:
    • Run developer versions of Android.
    • Are rooted, are running a custom rom, or has modified factory software. Google Pay doesn’t run on these phones due to security risks.
    • Use Samsung MyKnox.
    • Are untested and haven’t been approved by Google.
    • Have an unlocked bootloader.

To fix these issues (except Play Protect certification and rooted phones), reset your phone to factory settings.

Step 2: Find out if your phone has NFC and turn it on

  1. Open Settings Settings.
  2. Tap Connected devices.
    • If you don’t see this option, find a similar one, like "Wireless & networks," "Connections," or "NFC." You might need to tap More to see other settings.
  3. If you see "NFC" or a similar option, you can pay in stores with Google Pay.
  4. Turn on NFC.
    • If you don’t see this option, find a similar one, like "NFC and payment."

Tip: These steps can differ depending on your device and Android version. If they don’t work, visit your device manufacturer’s help center for more info.

Step 3: Make sure Google Pay is set as the default payment app

  1. Open Settings Settings.
  2. Tap Apps & Notifications and then Default apps. Your Default apps might be under “Advanced.” 
  3. Tap Tap & Pay.
  4. Set Google Pay as the default app.

Still need help?

  • If you were previously able to make contactless payments with Google Pay but no longer can, please reach out to your device manufacturer, as there may have been a device software update that is impacting functionality.
  • If your device is not reacting when you hold it to the terminal, Google Pay may not be set up for contactless payments. Follow the steps above, add a payment method, and complete any required issuer verification.
  • Try holding your phone at the terminal for a few seconds longer.
  • Some transactions may require you to unlock your phone multiple times.
  • [RU Only] Please visit the Google Pay Russia Forum to browse previous discussions or post your question to get advice.
  • Google Pay may become unreliable or stop working entirely on your device while participating in a beta program. If you have questions or concerns about how this beta program may impact your ability to use Google Pay, please contact the device manufacturer for more information.

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