Return money

Important: As of May 10, 2021, you can no longer send or receive money with pay.google.com or the old Google Pay app. You can still claim funds for any pending transactions. To send or receive money with friends and family, download the new Google Pay app.

If you haven’t claimed money someone sent you, you can return it. Money that isn’t claimed within 14 days is automatically returned to the sender.

  1. Go to pay.google.com.
  2. Click the transaction you want to return.
  3. Click Decline.
    • If it says "Completed," you can’t return the money. You can try to send the same amount back to the sender instead.
  4. To confirm the return, click Decline again.

Note: It could take a few days for the sender to see the refund on their original payment method.

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