As of June 15th, you can no longer send, request, receive, claim, or withdraw money with the old Google Pay app. For these features and more, download the new Google Pay app and visit support.google.com/googlepay for tips and support.

Return a purchase

Here's where you can find information about returning something or getting a refund for something that you bought using Google Pay.

To get help reporting an unauthorised purchase, go here.

Return something that you bought in a shop

  1. Find your shop receipt.
  2. Take the receipt and the item to the shop.
  3. If the merchant asks you to swipe your card, hold the back of your phone to the contactless payment terminal.
    • For some returns, you might have to provide the last four digits of your virtual account number. You can find your virtual account number on the card details screen in your Google Pay app Google Pay.
Note:The retailer will let you know when you should expect your refund.

Return something that you bought online with Google Pay

If you used Google Pay to buy something from a non-Google website or app, contact the retailer's customer support team.

Return a Google product

Contact the support team for the product that you want to return.

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