Return a purchase
Here’s where you can find information about returning something or getting a refund for something you bought using Google Pay.
To get help reporting an unauthorized purchase, go here.
Return something you bought in a store
- Find your store receipt.
- Bring the receipt and the item to the store.
- If the merchant asks you to swipe your card, hold the back of your phone to the contactless payment terminal.
- For some returns, you might have to provide the last 4 digits of your virtual account number. You can find your virtual account number on the card details screen in your Google Pay app .
Note: The retailer will you know when you should expect your refund.
Return something you bought online with Google Pay
If you used Google Pay to buy something from a non-Google website or app, contact the retailer’s customer support team.
Return a Google product
Contact the support team for the product you want to return.