Add a debit or credit card to the Google Wallet app

If you can’t set up your card for tap and pay, check if your bank and card support payments with Google Wallet. Learn how to find supported payment methods.

• If your card is supported, try again later or try a different debit or credit card.
• Check if your card was saved to your Google Account and not to the Google Wallet app. If your card can’t be set up for tap and pay, but it's saved to your Google Account, you can still use it to:
  • Purchase Google products and services.
  • Pay on an app or website that offers Google Pay as a payment method or has a "Buy with GPay" button at checkout.

You may receive this message if:

• Your phone doesn’t have NFC technology: To make contactless payments, check if your phone supports NFC.
• Your phone doesn’t meet the security standards for contactless payments, such as:
  • Having a rooted device.
  • Running a custom ROM.
  • Having an unlocked bootloader.
  • Running uncertified software.

If you get this message, your card can’t be used for web or in-app purchases. If you’re in a country or region that supports contactless payments, you may be able to use the card to tap and pay in store.

Your cards may be removed from Google Wallet as a security precaution. Check if you:

• Turned off screen lock or changed to a screen lock that Google Wallet doesn’t support, like Smart Unlock or Knock to Unlock.
• Haven’t opened the Google Wallet app in 90 days or more.
• Factory reset your phone.
• Cleared all data from Google Play services or Google Wallet in your phone’s settings.
• Removed your Google Account from your phone.
• Remotely wiped or locked your device.
• Use Dual apps functionality on your device.

Follow these steps to re-add any removed cards to Google Wallet. If you still have issues, report a problem or send feedback about the app.

Dual apps

The Dual apps feature isn't compatible with Google Wallet. If you have a device with the Dual apps feature, to turn it off:

1. On your device, open the Settings app.
2. Scroll down.
3. Tap Apps Dual apps.
4. Check if the Dual apps feature is turned off for the supported apps.
5. At the top right, tap Settings.
6. Tap Dual app accounts Delete data of dual app accounts.
7. Restart your device.
8. Open the Google Wallet app .
   • If needed, add the card(s) and check if the issue is solved.