As of June 15th, you can no longer send, request, receive, claim, or withdraw money with the old Google Pay app. For these features and more, download the new Google Pay app and visit support.google.com/googlepay for tips and support.

Set up Google Pay

Important: As of June 15th, 2021, you can no longer:
  • Send, request, receive, claim, or withdraw money or find past transactions with pay.google.com or the old Google Pay app Google Pay.
  • Any pending transactions from the old Google Pay app should be expired.

To access the money you have in your Google Pay balance, you have two options: 

  1. You can download the new Google Pay app and sign in with the account that has an existing balance. Your money will carry over to the new app. You can transfer your money out of the new Google Pay app at any time. Learn how to transfer money out.
  2. If you choose not to move over to the new Google Pay app and would like to withdraw your remaining balance, contact us for help

If you want to send, receive or request money, download the new Google Pay app 

You can use Google Pay to:

  • Check out on Google products like Photos and Play.
  • Tap and pay to make quick and easy purchases with your phone (see available countries).
  • Send or receive money from friends and family (US only).

Tip: The Google Pay app won't work if your device is modified or rooted.

Learn more about what Google Pay is and where you can use it.

Set up the Google Pay app

To set up the Google Pay app:

  1. Make sure your phone's Android version is Lollipop (5.0) or higher.
  2. Download Google Pay.
  3. Open the Google Pay app and follow the setup instructions.
    • When you’re asked to, add a card.
    • You may be asked to set up a screen lock on your Android device. Google Pay works with PIN, pattern, password, fingerprint, or retinae scanning screen locks. It won’t work with facial recognition or screen locks like Smart Unlock or Knock to Unlock.
    • To make purchases in stores: Make sure your device meets software standards, has NFC, and NFC is turned on. Your phone must also have HCE.
    • E-Money users in Japan: Your device must be Osaifu-Keitai compatible. QUICPay/iD users must have Osaifu-Keitai version 6.1.5 or higher. iD users must also have Google Pay app version 2.89 or higher.
      • For third-party payment apps that use Google Accounts, like iD, QUICPay, Mobile Suica, and Mobile PASMO, use the same Google Account that you use in Google Pay.
  4. If you have another contactless payment app on your phone: In your phone’s Settings app, make Google Pay the default payment app.

If your Google Pay app disappeared after you open it for the first time, it may be because the app is not in your main screen. To show it again, in your device settings, change the Home Screen setting to Drawer or Show all apps.

Next steps

Problems setting up

If you see one of the below errors, your phone might not be supported.

  • "Google Pay can’t be used"
  • "Google is unable to verify your device"
  • "You can no longer use Google Pay on this phone"

Make sure your phone's Android version is Lollipop (5.0) or higher. To check your Android version:

  1. Open your phone's Settings app Settings.
  2. Near the bottom, tap System and then Advanced and then System update.
  3. You'll find your update status. Follow any steps on the screen.

 

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