Trouble using Google Pay in stores
If you tried to use Google Pay in a store and couldn’t get it to work, find your issue below.
Device didn’t respond when you tapped
If you tried Google Pay and nothing happened on your phone or on the terminal, try again following these steps.
1. Wake up and unlock your phone
No need to open the Google Pay app.
2. Hold your phone a different way
Your phone NFC antenna may be at the top or bottom of your device. Try holding your phone a different way.
3. Hold your phone longer
Sometimes it takes a few seconds for the terminal to connect. Try holding your phone over the terminal until a green checkmark shows up on your phone screen.
4. Make sure Google Pay is your default payment app
If you have more than one payment app installed on your phone, Google Pay needs to be set as your default mobile payment app. When you pay in a store, the charge will only be made once by your default payment app.
To do this, go to your device’s Settings app Apps & notifications Advanced Default apps. Then, tap Tap & Pay Payment default select Google Pay.
5. Make sure the store accepts mobile payments
Ask the cashier if the store accepts payments from mobile apps. If they don’t, you need to use a physical card.
Device vibrated and showed a green check mark
Ask the cashier for help. Google Pay sent the payment info, but the merchant's terminal had a problem accepting your payment. Try again at a different merchant.
Terminal asks for chip & PIN card
You need to use your physical card because the merchant requires the card for all chip & PIN purchases.
Terminal asks to present only one card
Try again, this time holding your phone’s NFC antenna closer to the terminal. The antenna is on the back of the phone, usually in the middle or near the top depending on your phone model. (Check your phone’s user guide for more information.)
If your card is declined, contact your bank for help. To protect your info, Google’s customer service can’t see why your card was declined or other transaction info.
If you're using PayPal, first please confirm whether your PayPal card in the app is branded with MasterCard or Discover. You need to be in the US and use a contactless terminal that accepts the brand listed on your PayPal card in the app.
"This card can’t be used with Google Pay here" error
Try a different card. Private label cards can only be used at select retailers.