Important: This article is for Google Pay customers in Japan.
If you have issues with e-money cards for Suica, Edy, Waon or Nanaco, try these troubleshooting steps.
Issues with updating your e-money card
If you have issues updating your e-money card:
Issues with paying with your e-money card
If you have issues paying with your e-money, contact your e-money provider.
Issues with charging your e-money card
If you have issues charging your e-money card:
Tip: You can also charge e-money in-store with cash.
Issues with adding your e-money card
If you have issues adding an e-money card:
Issues with renewing your commuter pass
The feature to renew a commuter pass is temporarily unavailable in Google Pay. In the meantime, you can renew your pass in the Mobile Suica app.