Fix issues with e-money (Japan only)

Important: This article is for Google Pay customers in Japan.

If you have issues with e-money cards for Suica, Edy, Waon, or Nanaco, try these troubleshooting steps.

Issues with updating your e-money card

If you have issues updating your e-money card:

  1. In the Google Play store, update the Google Pay app.
  2. Update your Osaifu-Keitai app.

Issues with paying with your e-money card

If you have issues paying with your e-money, contact your e-money provider.

Issues with charging your e-money card

If you have issues charging your e-money card: 

  1. In the Google Play store, update the Google Pay app.
  2. Update your Osaifu-Ketai app.
  3. If the issue isn’t resolved, contact our support team.

Tip: You can also charge e-money in-store with cash.

Issues with adding your e-money card

If you have issues adding an e-money card:

  1. In the Google Play store, update the Google Pay app.
  2. Update your Osaifu-Ketai app.

Issues with renewing your commuter pass

The feature to renew a commuter pass is temporarily unavailable in Google Pay. In the meantime, you can renew your pass in the Mobile Suica app.

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