Verify your business with video verification

The business verification is required for us to help assess ownership of the business, address validation and business category validation to help appropriately serve our users and merchant partners. video verification is similar to Know your customer (KYC) verification process.

For our merchant partners, some of the benefits of verification (KYC) are:

  • Monthly limit increases
  • Be searchable by your business name
  • Phone number mode of payment activated
  • Enhanced account security
  • Merchant rewards

Verify your business

Important: The video call might be recorded either in part or full. All information provided during the video call will be stored securely and treated in accordance with the Google Privacy Policy.

  1. Open Google Pay for Business Google Pay.
  2. Tap Verify business.
  3. In the "Things you'll need" section, review the list of items needed.
  4. Tap I agree, start video call.
  5. Work with the agent on the video call to verify details about you and your business. The verification will require your original PAN card and the owner/legal affiliate of the business to be present at the place of business. In case the address of your business can't be validated, the agent might request for proof of address and proof of ownership.
Note: Video verification support availability - 9 AM to 6 PM IST, 7 days a week

What happens next?

Finish verification

If the verification was finished, the details gathered by the agent on the video verification call will be used to make the final decision. You will receive a Google Pay for Business notification when the decision is made.
Important: The final decision to verify your business is not made during the video call. 

Incomplete verification

Video verification calls that can’t be completed due to missing documents or a disconnected call are considered incomplete. To restart the call, follow the steps to verify your business
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Google apps
Main menu
Search Help Center
true
5095468
false
false