Fix login issues in Google Pay for Business app

You can recover your Google Pay for Business account if you have a new device or have forgotten your login information.

How to recover your business account

Open the Google Pay for Business app .
Select the registered email ID associated with your business account.
Tap Set up a new business.
Enter your phone number.
To verify the phone number, enter the correct one-time password (OTP).
- To recover a current Google Pay for Business account linked to your phone number, select Get Access.
- To create a new account, select Set up a new business account.
You’ll get an SMS confirmation with the amount deposited in your bank account.
To complete verification, in the app, enter the exact amount that was deposited.
- If you enter the wrong amount, you can try again. After 5 failed attempts, you must set up a new business account.

Go to Account recovery.
- If you set up security questions: To confirm if it’s your account, you must answer the security questions.
- If you link your phone number or an alternate email address: To help recover your account, you must verify your phone number or email address.
If you successfully follow the instructions without any issues, you get the option to reset your password. Select a strong password that you haven't used yet with this account.

To find your username, go to Account recovery.
- Enter the phone number or the recovery alternate email address.
- You can also enter the full name on your account.
To confirm it’s your account, follow the on-screen instructions.
You’ll find a list of usernames that match your account.