Restore accounts and containers

Deleted accounts and containers are recoverable for up to 30 days.

This article will guide you through the process of how to restore an account or container that has been deleted in Optimize. Restoring an account or container brings back all experiment reports, results, and configurations for up to 30 days after they were deleted.

Who can restore an account/container?

Certain permissions are required to restore an Optimize account or container, and they're the exact same permissions that you need to create an account and container in the first instance.

  • To restore an Optimize account, you need administrator permission for the account.
  • To restore an Optimize container, you need publish permission for the container.

Learn more about Optimize users, groups, and permissions in the help center.

How to restore an Optimize account/container

If you've deleted an Optimize account within the past 30 days, it will appear at the bottom of your accounts page in an area labeled Deleted accounts and containers.

The Optimize deleted accounts and containers button.

To restore an Optimize account/container:

  1. Scroll to the bottom of your Optimize accounts page.
  2. Click on Deleted accounts and containers ;(pictured above).
  3. Click on the account or container that you wish to restore.
  4. Confirm that the details are correct.
  5. Click Restore.

Optimize deleted accounts and containers list

After clicking on a container name (above) you'll see a screen that displays the container details and your level of access (below). This allows you to confirm the details of the container that you wish to restore.

Container details screen with Restore button.

Additional considerations

Some things to keep in mind after restoring an Optimize account or container:

  1. Deleting an account or container immediately ends all of its running experiences. Restoring a deleted container restores its experiences in their ended state. Select an ended experience and click "Make a copy" to create a copy which you can edit, rename, and save as new.

  2. Optimize users, groups, and permissions are restored when you restore an Optimize account or container.

  3. Deleting an account or container breaks the link to Google Analytics. You must re-link Optimize and Analytics before running Optimize experiences again.

Related resources

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