Contact the Optimize team

How to reach the Optimize team.
In this article:

Before contacting us

Before reaching out to us with a question or issue, please review the Frequently asked questions to see if your issue is addressed there.

Send feedback

If you have a feature request, feedback or general comments about Optimize, we'd love to hear from you. Google Feedback lets you submit feedback to the Optimize team directly in the product. Click the more menu (overflow menu icon) in the upper-right of any Optimize screen, then Send feedback. In the resulting dialog, enter a description of your feedback and include a screenshot with relevant areas highlighted and click SEND.

Note

The feedback option should not be used for issues or questions that require immediate support. While we will review the feedback, we will not reply to any feedback submitted in this way. 

Send feedback dialog

How to get support

How to get support contains information for all Google Marketing Platform products

Google Ads customers are eligible for Optimize free support. Contact your Google account manager for assistance.

Optimize (free) users can find support in the Optimize Help Community

What to include

When contacting the team please include as much data as possible, including the URL of the experiment detail page and any other relevant Optimize URLs. Other information that’s helpful:

  • Account ID
  • Container ID
  • Experiment ID
  • URL of the page in question
  • Is this an issue in the visual editor or a runtime problem with a started experiment?
  • How it’s (mis)behaving
  • What the expected behavior is
  • Any relevant screenshots

Learn more about Optimize 360

To learn more about Optimize 360, please contact Google enterprise sales or a certified partner.

The description, screenshot, product information, additional system information, and your email address will be sent to Google. See Google's Privacy Policy and Terms of Service.

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