Before contacting us
Before reaching out to us with a question or issue, please review the Frequently asked questions to see if your issue is addressed there.
If you have a feature request, feedback or general comments about Optimize, we'd love to hear from you. Google Feedback lets you submit feedback to the Optimize team directly in the product. Click the more menu () in the upper-right of any Optimize screen, then Send feedback. In the resulting dialog, enter a description of your feedback and include a screenshot with relevant areas highlighted and click SEND.
The feedback option should not be used for issues or questions that require immediate support. While we will review the feedback, we will not reply to any feedback submitted in this way.
Phone and email support
Optimize 360 customers can find support options, including phone and email support in this article.
Optimize community forum
Optimize (free) users can find support in the Optimize Community Forum. Email and phone support are not available to Optimize users.
What to include
When sending a support question please include as much data as possible, including the URL of the experiment detail page and any other relevant Optimize URLs. Other information that’s helpful:
- Account ID
- Container ID
- Experiment ID
- URL of the page in question
- Is this an issue in the visual editor or a runtime problem with a started experiment?
- How it’s (mis)behaving
- What the expected behavior is
- Any relevant screenshots