If you are having a problem activating the YouTube Non-profit Programme, you can select your issue below to troubleshoot. If you have an issue with a product that you already activated, go to the product Help page.
The YouTube channel that you submitted does not match your organisation
Make sure that you’re submitting your organisation’s YouTube channel in your Google for Nonprofits account. The YouTube channel should be easily verified as belonging to your organisation. If we were unable to determine the relationship between your organisation and the YouTube channel submitted we will have sent you an email with next steps.
You don't have a YouTube channel
Your organisation needs to have an existing YouTube channel in order to activate the YouTube Non-profit Programme. If your organisation doesn't have a YouTube channel, you can create one.
Once you have a YouTube channel, find your channel ID and use it to activate the YouTube Non-profit Programme.
You need to change the channel activated with the YouTube Non-profit Programme
If you need to change the YouTube channel that is activated with the YouTube Non-profit Programme, log into your Google for Nonprofits accounts and under 'YouTube Non-profit Programme' click on Change channel ID and follow the steps. Changing your nonprofit's channel ID is permanent and all associated nonprofit features will be transferred to the new channel.
You don't know where to find your YouTube ID
We need your YouTube channel ID to activate the YouTube Non-profit Programme. You can find your channel ID by following the instructions here.
Once you've fixed any problems, here's how to re-activate a product.
How to re-activate a product
- Sign in to Google for Nonprofits using your Google for Nonprofits administrator account.
- Locate your organisation and click Activate products.
- Click Resubmit beneath the appropriate product.
- Fill in the information needed and click Activate.
