Cancel your Google Apps subscription

If you no longer want to use Google Apps with your domain, cancel your Google Apps subscription. Your service will stop within 24 hours. You’ll be charged for your final costs within 31 days.

Before canceling, make sure your Google billing account has a valid primary payment method that we can charge for your final automatic payment. If necessary, fix a declined payment method.

To stop your paid subscription for Google Apps:

  1. Sign in to the Google Admin console
  2. Click Billing.
  3. Next to your Google Apps subscription, click Settings menu icon and choose Cancel subscription.
  4. On the following page, you'll see additional information, depending on your billing plan. Review this information before deleting the subscription.
    • Delete user data: All your users’ Google Apps data will be deleted in accordance with Google's Privacy Policy. This includes their email, calendar events, and online documents. Before deleting your account, you might therefore want to export all Google Apps data.
    • Closeout charge: If you’re on the Annual Plan, we display a calculation of your closeout charge. This is the value of the remainder of your annual contract. As per the terms of the Annual Plan, you’re responsible for paying the full amount of your annual contract, even if you cancel your subscription before the contract is over.
  5. If you’re not using your domain with any other Google services, delete your domain's Google account. You must also do this to re-use your domain with another Google account.

Questions?

When is my final payment?
If you have any unpaid costs in your account, we'll automatically charge your primary payment method within 31 days after you cancel your subscription. Note that your final charge can include unpaid costs that accrued before your cancellation, as well as costs that might accrue after you cancel.
How can I see my unpaid costs?
  1. Sign in to the Google Admin console.
  2. Click Billing.
  3. Next to your Google Apps subscription, click Settings menu icon and choose Access billing account.
  4. Under Transaction history, check the Current balance to see your total unpaid costs.
  5. For a detailed breakdown of your unpaid costs, scan individual transactions. 

    Note that you haven't yet been charged for any costs that are dated after your last payment. You can also see if any costs accrued after your service was cancelled—just look for entries that occur after your service stopped. 

Can you refund my credit?

Of course! If you have funds remaining after canceling your subscription, contact us to request a refund

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