My Nexus device won't charge or turn on

If your Nexus device isn't charging properly, make sure that you're using the charger that came with your phone or tablet.

Follow the troubleshooting steps below if your device still won't charge or turn on.

Select your issue:

  • My device doesn't turn on
  • My device turns on but immediately shuts off

Did this resolve the issue?

  • Yes
  • No

Did this resolve the issue?

  • Yes
  • No

Did this resolve the issue?

  • Yes
  • No

Did this resolve the issue?

  • Yes
  • No