My Nexus device won't charge or turn on

If your Nexus device isn't charging or won't turn on, follow the troubleshooting steps below.

Nexus phone or tablet won't charge or turn on

Start by trying the steps in this short video (1:27).

Select your issue:

  • My device doesn't turn on
  • My device turns on but immediately shuts off

Did this resolve the issue?

  • Yes
  • No

Did this resolve the issue?

  • Yes
  • No

Did this resolve the issue?

  • Yes
  • No

Did this resolve the issue?

  • Yes
  • No

Did this resolve the issue?

  • Yes
  • No