/nexus/?hl=en
11/13/13
Original Poster
Sneets

Getting strange "SIM Card Added - please reboot" message all the time!

Hey there,

got myself a Nexus 5 last week, and upon installing everything, the device said "SIM card Added: You must reboot your device to access the mobile network". So I did that...
a few minutes later, I picked up the phone again, and the message was also there again...so I had to reboot again?! Anyway, I did.
Needless to say, the same thing happened over and over again. I already tried wiggling the SIM card a bit to make sure it is inserted properly. I even tried a different card (different provider) - same problem! (No adapter in use, just the plain Micro-SIM card)

Anyone know what's going on there? I can apparently get rid of the message kind-of permanently (until I swap SIM cards) by simply pressing the back button on the device, instead of clicking "OK" on the messagebox. But still, there is obviously something wrong, no? I rather double check with you guys before I realize in a fre weeks time that my Nexus is faulty.

Would be nice if someone who has this problem or knows what's wrong (Google..?) could drop me a line here!
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All Replies (482)
11/13/13
Original Poster
Sneets
EDIT: The part where I said that I can get rid of the message by pressing the "back" button was a lie: It just popped up AGAIN...
mind you, I DO have internet and phone access all the time, so it's not like the device isn't working - it's just pulling up that stupid and useless message over and over again!
Gary M Smith
11/13/13
Gary M Smith
I get the same message once a day and have to reboot the phone to get rid of it.  After the reboot, everything works fine until the next day.  I am using the SIM card from my Nexus 4.  It is a Straight Talk SIM card running on the AT&T network.
paulw
11/14/13
paulw
Ordinarily I'd suggest first trying to swap SIM cards, but it looks like you've tried that already.

Try starting your device in safe mode (instructions and info here) and not running any apps you've installed to test if one of them is doing something to trigger the notice. If you don't experience the problem while in safe mode that's a good indication that an app you've installed is the source of your issue.

11/14/13
Original Poster
Sneets
I got this message right from the start, before downloading or installing any app. So it's no third-party app unfortunately. (What I meant in my first post with "after installing everything" was that I went through the initial setup process and put the sim card in the device)

On the pocketpc.ch forums, someone wrote that he used "OpenSignal" to look into the issue, and found out that the message seems to apper when a switch from 3G to 2G (or vice versa) happens. So it seems that either the nexus5 hardware or (hopefully) just Kitkat has a problem with the handover process.
See the post here, but it's german: http://www.pocketpc.ch/google-nexus-5/200100-simkarte-hinzugefuegt-starten-nutzung-new-post.html
Google user
11/14/13
Google user
I get the same message... 
Straight from the beginning for me as well...
It could be a couple of times a day or once at a couple of days... it's very random... but it's consistent
i can just ignore the message and touch somewhere else on the screen and it dissapears. the network is working ok even after the message
same sim card as for nexus 4 - no problems at all
help?:)
Gary M Smith
11/14/13
Gary M Smith
I put my phone in safe mode and still got the "SIM card added.  Restart your device to access the mobile network" message.
Google user
11/15/13
Google user
I've been having this issue as well since day one. Was about to go get a new sim card but looks like that is not the problem. Hopefully they can get this resolved soon.
paulw
11/16/13
paulw
Another thing to check is that the Access Point Name (aka APN) settings might be incorrectly set on your device. I recommend contacting your carrier and double checking that the settings you see on your phone at Settings > Wireless & networks > More > Mobile networks > Access Point Names are the correct ones for their network. If those APN settings don't match what your mobile company needs them set to it can cause access problems.
plenum
11/18/13
plenum
Thanks for posting this--it was tricky finding related reports.  Like others, I've been getting this too (not as frequently but definitely recurrent). 

Other symptoms I've noticed:
  • SIM card itself doesn't seem to cause the issue, same with the provider (I'm with Telus).
  • Despite the pop-up, I actively have full LTE coverage (everything's actually fine).
  • I can actually get rid of the message by pressing "back".  It doesn't come back immediately but eventually will (as a new occurrence).
  • My reception, APN/network settings, and initial experience have been great.  I highly suspect this to be a software issue....

Hopefully this helps ID the issue--any additional tips/symptoms would be great!

Google user
11/18/13
Google user
I went a got a new sim card today because I was getting the message non stop. I have not had seen the error message since.
471 MORE
Google user
2/21/15
Google user
Melissa, strongly suggest you perform the Post-It note shim process on your SIM card.  Worked like a champ for me - not a single SIM problem since shimming in Nov.
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