/nexus/?hl=en
12/18/14
Original Poster
Artie Andreano

Nexus 7 stuck on Google screen


So my Nexus 7 2013 edition is stuck on the Google screen.  The tablet is not rooted and is totally stock the way it came.  I have been reading that Android 5.0 has caused the issue but I have yet to find a solution.  When I called ASUS they told me it was out of warranty and there is nothing they can do about it.  Can someone please tell me how to fix this issue?
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JP CS
12/19/14
JP CS
Hi Artie,

Sorry to hear about your Nexus 7 stuck at the Google screen. If you recently installed the Android  5.0 (Lollipop) OTA, it sounds like your install was corrupted or interrupted. Please try the steps below to see it will fix the problem:

Clearing cached data
  1. Go to Settings > Storage > Click on Cached data.
  2. A message will pop up, "Clear cached data", choose Ok.
  3. Restart Nexus.
If clearing the cache does not work, you may want to try wiping your cache partition

  1. If you are not able to access the settings menu (such as when the device hangs when updating), use Recovery mode:
  2. If your device is on, hold the Power button to restart the device.
  3. When the device turns off, press and hold the Volume Down button, then press and hold the Power button at the same time until the tablet turns on.
  4. Press the Volume Down button twice to highlight Recovery mode.
  5. Press the Power button to start Recovery mode. You'll see an image of an Android robot with a red exclamation mark and the words "No command."
  6. While holding down the Power button, press the Volume Up button.
  7. Use the volume buttons to scroll to "wipe cache partition" then press the Power button to select it.
  8. When the cache is cleared, press the Power button on "reboot system now."

If you still have issues downloading or installing a system update, reset your device to factory settings:
Resetting your device to factory settings will erase all local data on your device. If able, backup of your personal local data (pictures, music and video files) is recommended.

After you've had your Nexus restored, I recommend enabling both Back up data / Backup account / Automatic restore in Settings > Backup & reset in order to avoid any loss of data in the future.

Let me know if either suggestion helped fix your problem.

Regards,
JP

12/19/14
Original Poster
Artie Andreano
Thanks for the suggestions but I am stuck on the Google screen. It won't go past it. Even when I try to boot to recovery, just comes back to the Google screen. Any other suggestions? I am familiar with adb if I need to go that route but I prefer not to.
JP CS
12/20/14
JP CS
hi Artie,

You can certainly try it especially if you have experiencing with flashing or sideloading a Nexus. Just a friendly reminder that we don't recommend users flash their Nexus devices as it can (1) cause damage if your not familiar with the process (2) void your warranty.

If you decide to do it, there's a helpful thread from one of our Rising Stars on how to restore your Nexus device here @ https://productforums.google.com/forum/#!topic/nexus/vcHpQuWtiwI%5B1-25-false%5D

Good luck,
JP
Dave Comerchero
12/21/14
Dave Comerchero
I have the same problem, however I I had a lollipop 5.0.1 update working fine. I have a 2013 N7 that suddenly just got stuck showing the google logo on start up. I can get to the boot loader. However pressing power on recovery mode does not give me the android icon with the red!. It takes me immediately to the google word and sits there. It has been fully charged overnight. I also have it in fast boot mode. Now the question is I can't enable USB debugging if I cant power it on, so what other option do I have?
Manuel Robles
1/24/15
Manuel Robles
I am having the same issue
Manuel Robles
971 MORE
Orrin - Community Manager
6/10/16
Orrin - Community Manager
Hey Everyone,

It looks like this thread started two years ago on Lollipop has transformed into a number of different issues since then. One of our forum experts Penelope has given some great advice for those of you that are in this situation. If you have a separate issue that is not related to Nexus 7 being stuck on the Google screen, please start a new thread. For those of you that are experiencing this on Marshmallow on your N7 2013, I encourage you to contact your manufacturer or place of purchase for possible repair or service options.

I am going to lock this thread due to the age, but please start a new thread if you are experiencing similar issues. This will help us keep all of the threads organized.

Thanks!

Orrin - Nexus Community Manager
 

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