Original Poster

Error message "Unfortunately, Email has stopped" on Nexus10

The error message "Unfortunately, Email has stopped" continually pops-up on my Nexus10 ever since it was updated to Kit Kat 4.4
PS... I have had this tablet for about 10 months with no issues before the 4.4 update
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All Replies (39)
Which email app were you using?
Kitkat broke my location services but my Gmail and aquamail work fine. I did get an aquamail update just prior to kitkat so if you're using third part mail it might not yet be updated for kitkat compatibility.
You should also clear all cache for apps. Won't hurt anything but could clear out junk that's choking your email app.
Jos Feijen
Jos Feijen
I am having the same issue, using a Nexus 4. Never had any problems but right after the kitkat update this pop up started come up continuously. Although it goes in series (like 20 times in a minute after few hours of normal operation). Also, about 50% of my emails are not synced to my phone, while using exchange email. I guess these problems have the same origin.

I am using the app 'exchange services' (name of the program. I am not sure if I installed it or if it is stock).  The service is called 'EmailSyncAdapterService'  and the main proces says 'Exchange Services' and 'com.google.android.exchange'. Deleting all cache did not work.

Any solutions to solve this? Thanks for your time to respond.
Original Poster
This is what Google - Nexus support sent to me.
You can skip Step 2.
Step 3 seems to have worked for me... only time will tell.
Good luck!
Please try the troubleshooting steps below.


Step 1: Reboot the device


Reboot the device by holding down the power button for 5 seconds, or until the screen goes dark

Turn on the device by holding the power button for another 5 seconds

Try using the app

If the issue persists, move to step 2


Step 2: Check for updates


Check for app updates by navigating to the Play Store and searching for the app

If the app has an available update, tap the "Update" button in the upper right corner

Once updated, try using the app again

If the issue persists, move to step 3


Step 3: Clear cache and data


Clear the cache and data by navigating to Settings > (Apps or Manage Applications)

Tap on the app in which the issue is occuring

Tap 'Clear Cache' and 'Clear Data'

Try using the app

If the issue persists, move to step 4


Step 4: Uninstall and reinstall the app


To uninstall and reinstall the app, navigate to the Play Store and search for the app

Tap 'Uninstall'

Once uninstalled, tap 'Install'


Jane Challinor
Jane Challinor
The app that has the problem is the system email app and cannot be deleted. I have followed all the steps but like other people have had no joy with this since the kit kat update.
Original Poster
Sorry it has not worked for you... my Step 3 solution is still holding up with no repeat Error Msgs.

I don't know why Nexus Tech Support included Step 4???
Also tried this, but did not work for me. Or better said: It worked for 10 minutes, then the problem was back ("unfortunately email has stoppped" – https://twitter.com/marcthiele/status/408711442930884608)

Am on a Nexus 5 with KitKat

Any ideas?
Anthony Yogarajah
Anthony Yogarajah
This worked for me. I am running Cyanogenmod 11 M1 (4.4 KitKat) same issue occurred but following @drol343 worked a treat. Cheers
i'm having same problem, have tried factory reset, clear data, clear cache on both email and exchange services, nothing fixes...
White Rock Walrus
White Rock Walrus
Same here. Android 4.4.2 upgrade started this off, on my Nexus 7. Built-in email app.
Nexus7 device here. Same issue.
William D White
William D White
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