/nexus/?hl=en
3/23/15
Original Poster
Sandra Buensalida

Android Device Manager shows "No Active Devices" - Nexus 5 - Lollipop 5.1

Android Device Manager is unable to display that my Nexus 5 is active. It lists "No active devices"

TL;DR
Gmail account signed into Nexus 5 Lollipop 5.1. Every permission required is turned on, app and account uninstalled and reinstalled, data and phone reset and rebooted, ... still nothing. No device listed. (look at attached images)

Here are my settings:

Nexus 5 > Google Settings > Security > Android Device Manager
[on] Remotely locate this device
[on] Allow remote lock and erase

Nexus 5 > Google Settings
[on] Location
Device Manager is listed

Nexus 5 > Android Device Manage
  • Login with gmail
  • See continuous indeterminate loading spinner below a map of my location
  • Nothing else happens... just see the spinner the entire time
[on] Wi-Fi
[on] Data Network

Google Chrome on Macbook Pro > https://www.google.com/android/devicemanager
"No Active Devices"

Google Chrome on Macbook Pro > https://play.google.com/settings
[on] Nexus 5 (2013)
It is not hidden

Google Chrome on Macbook Pro > https://accounts.google.com/b/0/ManageAccount > Recent Activity > Devices
Nexus 5 is listed

Google Chrome on Macbook Pro > https://accounts.google.com/b/0/ManageAccount > Account Tools > Account History
I am able to see my location history of everywhere I went for every day


STEPS TAKEN FOR TROUBLESHOOTING
  • Reinstall Android Device Manager ...failed to fix problem
  • Uncheck location and security settings --> Erase Google Play Services data --> Recheck those same settings --> Restart phone ...failed to fix problem
  • Signed into my Nexus 7 (disabled it before since I no longer used it) running Lollipop 5.0.2 --> Checkmark 'on' for the Nexus 7 in Google Play Settings from Chrome Browser to 'unhide' device --> Open Android Device Manager app and Chrome Browser from Nexus 5 and Nexus 7 --> Nexus 7 device is located ...failed to fix problem, still cannot see Nexus 5 but good to know that it sees other devices
  • Factory Reset Phone ...failed to fix problem
This is frustrating...

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Recommended Answers (2)
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paulw
3/24/15
paulw
It sounds like you've already done a lot of great troubleshooting, Sandra. I can think of a couple more suggestions.

First off, I know this sounds like an easy one, but please make sure that the account you're using on your phone is the same one you're using when you check Android Device Manager from either its web page or app.

In your screenshot of your Google Play settings I see that your Nexus 5 is checked, but if I'm reading your write-up correctly I think you were using Google Play while you were testing your Nexus 7. Do please be sure that your Nexus 5 is checked on that list before you check in Android Device Manager.

If you check both those things and it still isn't working try this out:
  1. On your Nexus 5, open the all apps window and select the Google Settings app
  2. Select Security > Android Device Manager and deselect Allow remote factory reset
  3. Go to the Nexus 5's main Settings and select Apps > All > Google Play services > Clear Data
  4. Return to the Google Settings app and re-apply Allow remote factory reset
  5. Restart your Nexus 5
  6. Check for your phone again on Android Device Manager after it's had a few minutes to sync back up
Let us know how it goes!
3/24/15
Original Poster
Sandra Buensalida
Yup, did all that previously. I only have 1 google account (gmail) and it's the only one I ever sign into for every Google-associated app.

I was activating my Nexus 7 to see if Android Device Manager could locate it. It CAN! The Nexus 7 can be located! But it could not locate my Nexus 5 in the Web App, in the ADM on the Nexus 5, or the ADM on the Nexus 7 (which uses the same google account). 

I did those steps listed which I summarized into a one liner from my initial post (maybe I generalized it too much):
  • Uncheck location and security settings --> Erase Google Play Services data --> Recheck those same settings --> Restart phone ...failed to fix problem
Frowny face :(

My guess is that it could be a 5.1 issue? Not sure how many Lollipop 5.1 users are out there with Nexus 5's who also happen to use Android Device Manager because I haven't seen this issue yet for this latest Android release.
paulw
3/24/15
paulw
Sorry I overlooked that, Sandra. I don't think there's a general Android 5.1 issue because you're the only person I've heard of who's experiencing this. In fact I just tested my Nexus 5 on 5.1 and ADM is picking it up just fine.

This might be a bit of a long shot, but have you tried safe mode yet? Try starting your device in safe mode and not running any apps you've installed, then check ADM after 15 or 20 minutes, to test if one of your apps is causing the problem. If you don't experience the problem while in safe mode that's a good indication that an app you've installed is interfering with your phone's ability to connect with Android Device Manager.
3/25/15
Original Poster
Sandra Buensalida
Unfortunately, safe mode on my Nexus 5 didn't do the trick. Android Device Manager from 3 browsers (Safari, Chrome, Firefox) show "No active devices." I waited and checked it after 20 and 30 minutes after going into safe mode :( Thanks for looking into this though.
Bob Winkelmann
3/25/15
Bob Winkelmann
I have the same exact problem.  Tried EVERYTHING several times.  I can go into Google Account, Devices, Nexus 5, and it shows Last Location Used United States x minutes ago, but then click on the "Find Device with Android Account Manager" it says No Active Devices.  The only thing I haven't tried is a full account delete/re-create with phone factory reset.  Ridiculously frustrating.  Yet I can use Lookout and locate the phone no problem.  I have a similar setup on a second Nexus 5 (on a different account) and I don't have this problem.  Also, this isn't just a 5.1 problem.  I noticed the problem started when I was on 5.0.1.
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Pxyoe Zaw
1/18/17
Pxyoe Zaw
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