/nexus/?hl=en
6/14/17
Original Poster
Google user

Unofficial Boot-loop Help Post (N5X, possibly others)


What is boot looping?
* Its when your device can not fully boot and cycles from power off to on without any intervention.

Is your Nexus Device Boot-looping? 

* The volunteers in this forum are here to give you a direction in which to try to fix your issue.

We suggest the following:

1) Want to try to fix it?
         Applying a Rescue OTA

Try to return the device for warranty replacement. There is a chance that you will get a replacement even if you are out of warranty. 

1) Purchased through Google
2) Purchased Elsewhere and your place of purchase is unable to assist.

3) Unable to get hardware replacement
* Try to get the phone professionally repaired
4) and ran out of options (we do not suggest this option, but it has worked for some people):
Special thanks to Techno Bill for most of the technical information in the post.
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All Replies (809)
WashingtonWill
6/8/17
WashingtonWill
Great job John and Bill this is very helpful as we answer so many of these every day.
Paolo Marinello
6/8/17
Paolo Marinello
That's  great !


Penelope R
6/9/17
Penelope R
Excellent John, thank you very much.

Penny
Google user
6/9/17
Google user
Thanks! This kind of sums it up all... I'll refer to this post in the future. I'm about to send my phone to LG for repair.
Bigs73
6/9/17
Bigs73
Awesome idea!  
803 MORE
Penelope R
11/1/18
Penelope R
Hi Anthony. Unfortunately if you're unable to power the phone on then there's no way to retrieve your unsaved files. Anything connected to your Google A/c will be safe of course as will any photos saved to Google Photos, Drive, Play Music etc.

Penny


 

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