Just got my N5 and noticed the input gain on my headset is awfully low, if not inaudible. Nobody could hear me clearly, some could barely hear me and yet others heard nothing. The same headset-mic works fine (calls and audio recordings are loud and clear) on my Galaxy S2 and S4. Otherwise, the N5 is fine. Do I need to RMA? Is anybody else having the same issue with their headset-mics?
Reference my other post here
. I've made multiple posts in hopes of getting this issue more attention. I've tried other headsets; the nexus 5 has low input gain on all of them.
*UPDATE:* I've (reluctantly) returned my Nexus 5. This is only the first week (actually a bit less than that) of the N5 being out in the public and reports of this issue are starting to accumulate. Please, Google, acknowledge the issue and offer a real solution. The prevalence of the issue on multiple devices (even after some have exchanged them) is proof we need a more effective solution.
IF you are having this issue, please reply and up-vote this ticket. It would also help if you included a response in my XDA Thread Here.
*UPDATE:* I spoke with another GP support person (Hi, Brandi!) and she escalated my issue to a specialist. I sent her a link to this post hoping the specialist will pop in here or work with me over email. I'll keep updating.
**UPDATE** Haven't heard from the specialist yet, but google said the issue qualifies for warranty return and exchange. For now, getting a decent bluetooth headset may be the only way "around" the low input gain issue. Sigh nuggets. I'll update if I hear from the specialist and report the status of my new N5.
***UPDATE*** Received the new N5 today. It has the same issue. I can confirm that holding the center button down on my pair of earbuds seems to correct the gain to appropriate levels. On my other set, I had to toggle the mute switch to achieve the same effect. In call volume seems to be normal on skype, grooveIP, and the native android calling app. Note: I cannot just plug in any old headset and expect it to work as intended. For now, I have to hold in the play/pause button on my main earbuds and toggle the mute switch on my home headphones for skype and such. I'm going to give the phone a fair chance over the next week and will update.
****FINAL UPDATE**** WTF, google, seriously. Holding the play/pause button on my headset (and connecting my other set with the mic muted) seems to correct the low input volume issue -- it doesn't. It merely enables a sort of "speaker phone mode" that where the audio is being inputted from the phone's mic, not the inline mic. Test it yourself. When you connected an inline mic as you normally would (not pressing the buttons), the nexus 5 switches to the inline mic input and it sounds too low to be functional. Disconnect the same headset and connect it while holding the button and you'll find it sounds much better. Tap on the phone, put your mouth right next to the phones mic, then listen to your recording. You'll see what I mean. The better sounding audio isn't coming from the inline mic, it's coming from the mic built into the nexus 5 because it thinks you've connected earbuds with no inline mic. The nexus 5 (much like the N4) has a glitch with most inline mics. I'm done testing. Sending it back this week and requesting a full refund. I talk on skype and GrooveIP far too much to tolerate. such a pity. Perhaps I'll try again next year when there has been a patch or two out. Maybe a developer can find a fix. Good job LG and Google, you've created a phone that is perfect for folks who don't use earbuds or headphones with inline mics. I guess we'll just have to stick with samsung phones or get a moto X. Geeez.