Fix an Android device that won't charge or turn on

Use the steps on this page to fix the following problems on your phone:

• Won’t turn on
• Has a black or blank screen
• Turns on but won't charge
• Turns on but turns off immediately

Hold the power button

First, try holding down your phone's power button for 5 to 7 seconds. This usually restarts a phone.

Troubleshoot your cable, power adaptor, wall socket and case

1. Try charging another device with your power adaptor and cable.
2. Check that the cable is securely connected to the adaptor and to your phone.
3. Check that there's nothing in the port of your phone, like dust or lint.
4. Try charging your phone with another cable or power adaptor.

Troubleshoot your battery charge

Plug in your phone with a working cable, charger and wall socket, then wait one minute.

• If you see a battery icon, your phone is powered off and is charging. You can restart right away.
• If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.
• If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.

Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.

Troubleshoot your screen

1. Press the power button for about 30 seconds.
2. Wait about two minutes.
3. Make your phone ring. You can call it from another phone or use Find My Device. Learn how. 
4. If your phone rings, learn how to troubleshoot your screen. If it doesn’t, go to the advanced steps (below).

Troubleshoot with advanced steps

Option 1: Troubleshoot by connecting to a computer

1. Check that your computer is on and connected to a power source.
2. Connect your phone to your computer's USB or USB-C port with a cable that works.
3. Wait about 10–15 minutes.
4. Disconnect the cable from your phone, then reconnect it within ten seconds.
5. If you see a battery icon within one minute, your phone is powered off and charging.
6. Charge your phone for at least 30 minutes.
7. Press and hold the power button until your phone restarts. You might need to tap Restart .

Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.

Option 2: Troubleshoot using your phone's buttons

With your phone plugged in, press and hold both the volume down button and the power button at the same time for at least 20 seconds.

If you see a red light, your battery is fully discharged.

1. Charge your phone for at least 30 minutes.
2. Press and hold the power button for a few seconds.
3. On your screen, tap Restart .

If you see an Android robot and the word 'Start' with an arrow around it:

1. Press the volume-down button until you see the option to 'Power off'. Press the power button to pick 'Power off'.
2. Charge your phone for at least 30 minutes. 
3. Press and hold the power button for a few seconds.
4. On your screen, tap on Restart , or press and hold the power button for about 30 seconds, until your phone restarts.

Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.

Related resources

• Charge and turn on a phone
• Fix a phone that freezes or is unresponsive
• Fix a screen that isn't working