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If you're experiencing battery drain issues, you can try troubleshooting here. If you didn't buy your Nexus 6P from us, please contact Huawei. If you bought from Project Fi, please visit the Project Fi Help Center. If you bought from Google Store, please visit our Hardware Warranty Center.

Use caller ID & spam protection

When you make or get a call with caller ID and spam protection on, you can see information about callers or businesses not in your contacts or warnings about potential spam callers.

To use caller ID and spam protection, your phone may need to send information about your calls to Google.

Note: Some of these steps work only on Android 6.0 and up. Learn how to check your Android version.

Turn caller ID & spam protection off or back on

Caller ID and spam protection is on by default. You can choose to turn it off.

  1. Open your device's Phone app Phone.
  2. Tap More More and then Settings and then Caller ID & spam.
  3. Turn Caller ID & spam on or off.

Note: Caller ID & spam protection doesn’t control whether your number shows when you make calls.

Report a mistake in caller ID details
  1. Open your device's Phone app Phone.
  2. Tap Recent calls Recents.
  3. Tap the call that had the wrong information.
  4. Tap Call details and then Report inaccurate number.

If you’re a business owner and the name shown for your business isn’t right, you can update the listing or create a new listing.

Where caller ID details come from

Caller ID by Google shows the names of companies and services with a Google My Business listing. It also looks for matches in any directory that shows caller information for work or school accounts.

To change the name on your work or school account, contact your admin.

Mark calls as spam

You can mark all calls from a number as spam to stop getting any more and to report the spammer.

  1. Open your device's Phone app Phone.
  2. Go to Recent calls Recents.
  3. Tap the call you want to report as spam.
  4. Tap Block / report spam. You’ll be asked if you want to block the number.
  5. If you have the option, tap Report call as spam.
  6. Tap Block.
Recognize spam

If you see "Suspected spam caller" or "Spam" as the caller ID, the call might be spam. You can answer the call, or block and report the number.

Report a mistake in spam protection

If a call from someone you know is marked as spam, you can report the mistake.

  1. Open your device's Phone app Phone.
  2. Tap Recent calls Recents.
  3. Tap the call mistakenly labeled spam.
  4. Tap Not spam.

Future calls from this number won't be marked as spam.


Amy is an Android expert and author of this help page. Leave her feedback below about the page.

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