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Use caller ID & spam protection

When you make or get a call with caller ID & spam protection on, you may see useful information about callers or businesses not in your contacts or warnings about potential spam callers.

Note: Some of this information may not apply to all devices because Android isn't exactly the same on every device. These instructions are for devices with Android 6.0 and up. See what version of Android you have.

Note: To use caller ID & spam protection, your phone may need to send information about your calls to Google.

Turn your caller ID & spam protection off

Your phone has Caller ID & spam protection on by default, but you can turn it off.

  1. Open the Phone app phone.
  2. Tap More options More.
  3. Tap Caller ID & spam protection.
  4. Tap Off Off. To turn caller ID & spam protection back on, tap On On.

Note: Caller ID & spam protection doesn’t control if your number is is shown when you make calls. Learn how to hide your phone number when making calls.

Report a mistake in caller ID details
  1. Open the Phone app phone.
  2. Tap Recent calls Recents.
  3. Tap the call that had the wrong information.
  4. Tap Call details and then Report inaccurate number.

Notes: If you’re a business owner and the name shown for your business isn’t right, you can update the listing or create a new one.

Caller ID identification

Caller ID by Google shows the names of companies and services with a Google My Business listing. It also looks for matches in any directory that shows caller information for work or school accounts.

If you want to change what name’s shown to people on your work or school account, contact your admin to make any changes.

Mark calls as spam

You can mark all calls from a number as spam to keep from getting any more and report the spammer.

  1. Open the Phone app phone.
  2. Go to Recent calls Recents.
  3. Tap the call you want to report as spam.
  4. Tap Block / report spam. You’ll be asked if you want to block the number.
  5. If you have the option, tap Report call as spam.
  6. Tap Block.
Spam detection

If you see "Suspected spam caller" or "Spam" as the caller ID, the call might be spam. You can answer the call, or block and report the number.

Report a spam protection mistake

If a call from someone you know is marked as spam, you can report the mistake.

  1. Open the Phone app phone.
  2. Tap Recent calls Recents.
  3. Tap the call labeled spam by mistake.
  4. Tap Not spam.

Note: All future calls from this number won't be marked as spam.


Amy is an Android expert and author of this help page. Leave her feedback below about the page.

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