Use caller ID by Google

You can see inbound and outbound phone numbers for people not saved as contacts using Caller ID by Google.

Note: Some of this information may not apply to all devices because Android isn't exactly the same on every device. This page was written for devices with Android 5.0 and up. See what version of Android you have.

Turn off Caller ID by Google

Caller ID by Google is already turned on when you get a device with Android 4.4 or higher. Here's how to turn it off:

  1. Open the Phone app phone.
  2. Touch More More.
  3. Touch Settings > Caller ID by Google.
  4. Slide the switch off.

Important: Caller ID by Google doesn't control if your number is shown when you make calls. Learn how to hide your phone number when making calls.

Which numbers are identified

Caller ID by Google may show these types of numbers:

Businesses

Caller ID by Google shows the names of companies and services with a Google My Business listing. If you're a business owner and the name shown isn't right, you can fix it by updating the listing or creating a new one.

From your company or school

If you have a Google Apps account on your device with access to the domain's global address list, caller ID by Google will also look for matches within your domain. Access to global address list data is managed by your administrator. Contact your domain administrator to make changes to your display data.

Report wrong information

If you get the wrong information from Caller ID by Google, you can report the error and help fix the problem by following these steps:

  1. Open the Phone app phone.
  2. Touch the Recents tab .
  3. Select the call that has the wrong information.
  4. Touch Call details > Report inaccurate number.

Note: Numbers from Caller ID by Google aren't added automatically to your contacts, and the name and image will only show up for a short time unless you save them.

Elena is an Android expert and author of this help page. Leave her feedback below about the page.

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