Use caller ID by Google

Some of this information applies only to devices running Android 5.0 and higher. Called ID by Google is available only to devices running Android 4.4 and higher. If your device is running 4.4, the Menu icon looks like this .

To get inbound and outbound numbers for callers not saved as contacts in your Contacts or People app, you can use Caller ID by Google (you can get information about callers saved in your contacts through your device's caller ID settings).

Important: This feature is different from the caller ID setting on your device. Caller ID by Google doesn’t control how your number is displayed when you make calls. Instead, you can use the caller ID settings on your device to set whether your phone number is displayed to the people you call. To change your caller ID settings, open the Phone app , then touch Menu Menu > Settings > Call settings > Additional settings > Caller ID. Learn how to change your phone’s caller ID settings.

Turn caller ID by Google on or off

Caller ID by Google is turned on by default for devices running Android 4.4 or higher. To turn caller ID by Google on or off, follow these steps:

  1. Open the phone app phone.
  2. Touch the menu icon Menu.
  3. Touch Settings > Advanced settings > Caller ID by Google.
  4. Slide the switch on or off.

Numbers identified by caller ID by Google

Caller ID by Google provides inbound and outbound numbers for callers not saved as contacts in your Contacts or People app. Caller ID by Google may identify the following types of numbers:

Businesses

Caller ID by Google displays the names of companies and services with a Google Places listing. If you’re a business owner and the name displayed isn’t accurate, you can fix it by updating the listing or creating a new one.

Global Address List

If you have a Google Apps account on your device with access to the domain’s global address list, caller ID by Google will also look for matches within your domain. Access to global address list data is managed by your administrator. Contact your domain administrator to make changes to your display data.

Google Account users (coming soon)

If you have a Google Account, your name and photo can be displayed in caller ID if you have verified your phone number and have the discovery setting turned on at www.google.com/settings/phone.

Note that numbers from caller ID by Google aren’t added automatically to your contacts, and the name and image will only appear for a short period of time unless you save them.

Report incorrect information

If you get the wrong information from Caller ID by Google, you can report the error and help fix the problem by following these steps:

  1. Open the Phone app phone on your mobile device.
  2. Touch the "Recents" tab and select the call that was incorrectly reported by Caller ID by Google.
  3. Touch Report, and then OK.