Set up customised email templates

To build strong relationships with your readers and reduce churn, you can customise emails. If you make your emails more engaging and personalised, you can:

• Reiterate your value proposition.
• Promote a deeper connection with your audience.

Tip: The customised email feature is available to all partners who have:

• Completed their Reader Revenue Manager Enterprise implementation
• At least one publication with a paywall set up

If you're interested in this feature, you can contact our support team.

Customise email templates

1. Open Publisher Center.
2. Select your publication with a paywall enabled.
3. Click Reader Revenue Manager Enterprise.
4. At the top right of 'Reader Revenue Manager Enterprise', click More options.
5. Under 'More options', select Email customisations.
6. Select the message template you want to customise.
7. Click Edit message.
   • Tip: Currently, we only support customisations for Billing reminder.
8. Add your custom message in the text box
   • Tip: You can choose to include benefits associated with the offer in your email template when you check the 'Add benefits' tick box below the text box.
9. To send yourself a customised email template with your changes, click Send test email.
10. If you've finalised a customised version, click Publish.
    • Once your template is published, it's included in all billing reminder emails sent out to your subscribers.