Manage and export member data

In Publisher Center, you can view, manage and export the readers who subscribe or contribute to your site.

Manage member information

Find member info

You can find member info, such as name, email address, status, contribution amount, contribution occurrence, order ID, payment and date of contribution or subscription.

To find member info:

1. Open Publisher Center.
2. Select your publication.
3. Click Reader Revenue Manager.
4. Under 'Menu', click Members.

Tip: To search for a specific reader, enter an email address or order ID in the search box.

Edit a membership

Cancel a membership

When you cancel a membership, the reader is no longer charged on a recurring basis but their membership remains active for the current billing period.

To cancel a reader's membership:

1. Open Publisher Center.
2. Select your publication.
3. Click Reader Revenue Manager.
4. Under 'Menu', click Members.
5. Click the member's name.
6. Under 'Membership', click Cancel membership Yes.

Refund a membership

When you refund a membership, the reader will be refunded the amount that they paid for a contribution or subscription billing period.

To refund a reader's membership:

1. Open Publisher Center.
2. Select your publication.
3. Click Reader Revenue Manager.
4. Under 'Menu', click Members.
5. Click the member's name.
6. Under 'Transaction history', select the transaction date.
7. Click Refund order Yes.

Terminate a membership

Important: You can only terminate a reader's membership immediately while issuing a refund. If you refund mid-month and choose to terminate, the membership stops immediately.

To terminate a reader's membership:

1. Open Publisher Center.
2. Select your publication.
3. Click Reader Revenue Manager.
4. Under 'Menu', click Members.
5. Click the member's name.
6. Under 'Transaction history', select the transaction date.
7. Select Also terminate membership.
8. Click Refund order Yes.

Export member information

You can manually export contributor or subscriber data and newsletter sign-up data information directly from the Publisher Center.

You can export files with:

• Member contributions
• Subscription data
• Email addresses

Your member export contains these tabs:

• Members
• Purchase orders
• Subscriptions or contributions

To export member information:

1. In Publisher Center, go to your publication.
2. Click Reader Revenue Manager.
3. Under 'Menu', click Members.
   • Select the members that you want to export.
4. At the top right, click Download member data.
   
5. From the drop-down, select your export method:

   

   • Download as CSV: A compressed .zip file downloads directly to your local machine, which contains three CSVs:
     • Members
     • Orders
     • Subscriptions
   • Add to Google Drive: This opens a dialogue to select a Google Drive folder.
     • Important: When you select a Google Drive folder to export the file to, do not open the folder. Instead, to select the folder, click the folder name Insert.
6. To find the files on your computer or the Google Drive folder, open the destination folder.

Export newsletter data

Important: In the 'Members' tab of Reader Revenue Manager, you can download newsletter sign-up and reader registration data for 30 days.

You can export CSV files and Google Sheets with email addresses of readers who signed up or registered for your newsletter.

To export newsletter data:

1. In Publisher Center, go to your publication.
2. Click Reader Revenue Manager.
3. Under 'Content access', click Overview.
4. At the top right, click Download reader data.
   • Select the Google Drive file where you want to store the exported file.
   • You can create a new Google Drive folder for your exports.
5. Click Insert.
6. To find the files, open the Google Drive folder you selected.

Tip: To export a file to your chosen Google Drive folder, click the folder name Insert.