Contact form
As an alternative to emailing our support alias playsupport-moviestv@google.com, you may also submit a case through the Web Contact Form. This form can be accessed through the support site using the “Contact Us” link in the navigation.
- All fields on the web form are required
- Once a case has been successfully submitted you will receive an email confirming the submission
- You can add additional information and/or attachments by replying to the confirmation email
- Attachments are not able to be added using the web form itself
Partner Support Site
Google is also offering a support site to share details on cases and issues related to your studio. Here you can track the progress of your ongoing cases and view any emails that were sent from any of your colleagues.
First Time Registration
Please access the support site through https://mtcops.force.com. For security reasons, we will ask for you to provide your email for first time use.
- Provide email when prompted
- Check your email for verification email
- Create a one-time password
Future login attempts will not require you to enter this password. Instead, we will send a verification code to your email address in place of the password, meaning the password does not have to be entered for future logins.
Please reference the FAQ below if you receive an error message when logging in. We may have to verify your email address and studio before granting access to the site.
Case View Table
Once successfully logged into the site, you will be greeted with a table which displays a list of open cases and cases which have closed within the last 7 days related to your studio. This read-only table will show case status, description and created information.Understanding the table
- Created date: Date Google received the initial case
- Modified date: Date last action was performed on the case
- Created by: Contact who submitted the case
- Domain: Confirm whether the conversation was started by Google, the PPH or the Studio.
- Status: High level visibility on progression of a case
- Description: Snapshot of original inquiry
Features
- Filter by status:
- Unassigned
- In Progress
- Closed
- Search for subject keywords
- Change # of cases visible per page
- Sort by ascending or descending order in each column by clicking on column header
- Choose whether text wraps or clips, and allow you to resize each column.
If you are having difficulty logging in, please reach out to playsupport-moviestv@google.com
Frequently Asked Questions
Q: Which email address should I use when logging into the support site?
A: You may use the email you normally use to reach out to the Google Support alias.
Q:What do I do if I receive an error message when I enter my email address to login to the support site?
A: We may not have verified your email yet. Please reach out to the standard support alias at playsupport-moviestv@google.com.
Q: What do I do if I receive an error when attempting to create a case using the new submission form?
A: Please ensure all fields are filled out before submission. For other errors, please reach out to playsupport-moviestv@google.com with the error received.
Q: Can I add attachments to my case when using the new submission form?
A: Unfortunately not through the contact form. However, you can add additional information and/or attachments by replying to the confirmation email.
Q: How secure is this portal?
A: The site is built upon our existing Salesforce platform with all data being encrypted at rest. Access to the support site is restricted to contacts who have a verified email address