Is phone support available?
Because the Google Mini is an appliance, you won't have to troubleshoot any hardware problems. If there is a hardware problem with your Google Mini, we will request a replacement unit for you. We typically ship via Overnight express and this literally means Overnight if the shipment is requested prior to the ship cutoff time. You can copy over a few configuration files along with your crawl patterns, and your replacement Mini will be up and running.