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12/31/18
All message history disappeared today after restarting my phone 0 Recommended Answers 14 Replies 51 Upvotes
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It looks to be basically the same issue described here: 


but this article is over a month old. any new information or updates to this issue? spoke with google support today and really disappointed that they seemed to have no idea what my issue was or how to fix it. would really like to get my years of text message history back ASAP
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1/7/19
nothing? I'm happy to provide any other info that may be helpful or to try anything that may fix the issue.
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1/19/19
This also happened to my Moto G6 phone. Lost all of my messages and photos etc a couple of days ago (January 15?, 2019).
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5/7/19
I've had this same thing happen to me on my Pixel just yesterday. Really annoying.
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5/14/19
This happened to me, too. I was literally mid-way through writing a text on my Pixel and then everything vanished.
Last edited 5/14/19
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6/26/19
Same thing, just now, after a very lengthy late night text that took me about an hour, GONE...VANISHED...BULL CRAP
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7/4/19
I just had this happen. Noticed my text from daughter to me was showing as if I sent to someone else. Had 3 do that mixup. So I restarted phone. July 2.... Came back up and now is have 7 conversations. Everything gone before 7/1. Found that was the day Message app update installed. Had to be related.

I can see back up now with SMS backup there are 2546 messages. Restore, screen looks like messages grayed out. They that disappears and back to 7.

It's like they are hidden.

What's up????? I can't even restore to get them back.
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7/4/19
For those of you having this issue, go to settings, apps, Messages, storage, then tap clear storage.  That may help.
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7/4/19
Was told to do that by every support person I spoke to. Never works.
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7/7/19
This has just happened to me I did the suggested "clear storage" and it worked. Thanks :)
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3 days
The clear storage option worked for me.
Sigh of relief!!
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