What is the difference between delivered and received?

I ask in regards to a message I sent recently to another google pixel user. The message has "delivered" written beneath it. However, when looking at the detailed report of the message, the message was sent as a text message (so NOT RCS) with a status of "___" hasn't received. Does anyone know why something like this would happen?

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All Replies (4)

James M.

Product Expert Alumni

Jan 6, 2020

Does the wireless carrier of "another google pixel user" support advanced messaging or RCS on their pixel device?

Welcome to the Google Messages help community.

Chat features are only available for certain devices, service providers, and wireless carriers, including Jibe Mobile from Google https://jibe.google.com/ Chat features applies to you and the recipient.

Have other party try the troubleshooter - Can't turn on chat features

https://support.google.com/messages/answer/9363493?hl=en&ref_topic=9459217

Other troubleshooting & Chat FAQ

https://support.google.com/messages/answer/9487020?hl=en&ref_topic=9459217

Learn more about RCS

https://www.blog.google/products/rcs/

James M.

Product Expert Alumni

Jan 6, 2020

If your conversation’s compose bar says “Chat message”, your messages are sent using chat features. You can check your chat features availability and status by going to Menu Menu

Settings

Chat features. Chat messages you have sent are darker blue than SMS/MMS messages.

Arkieguy

Product Expert Alumni

System Engineer, Fi, Messages and Nest fan!

Jan 6, 2020

Hi googlepixeluser 8561, welcome to the Messages User Forum!

I believe "Delivered" means delivered to their carrier. "Received" means delivered to their phone. Most carriers don't support the latter.

Hope this helps!

Darlene Husband

Feb 12, 2020

Thank you so much for your quick response