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(RCS) Chat features are unavailable in Google Messages 0 Recommended Answers 32 Replies 84 Upvotes
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I want to enable RCS on my Samsung Galaxy Note8 running Android v8.0.0 (Unlocked, purchased directly from Samsung)
My carrier is FirstNet by AT&T

I have installed Google Messages (Enrolled in the Beta Program), Carrier Services, and Activity Launcher:
 - Google Messages  v5.4.078
 - Carrier Services  v32.0.283645144-carrierservices_V32P_RC15
 - Activity Launcher  v1.9.1

I cannot get into Chat Features in Google Messages app, it says "Chat features unavailable for this device".

When I try to set RCS flag in Activity Launcher the app either doesn't open to anything or will show the Chat Features page saying Chat Features are unavailable.

Following the Google help page: Carrier data is on and connected, Google Messages is the default messaging app. I do not use Google Fi. I have cleared the data on both Messages and Carrier Services and restarted the phone and nothing allows me to get into Chat Features and enable RCS.

Any ideas/suggestions?



Screenshots:


All Replies (32)
I have firstnet and am in the same boat. Sorry no help, but happy to add to the list of those with this issue.
marked this as an answer
Welcome to the Google Messages help community.
 
Chat features are only available for certain devices, service providers, and wireless carriers, including Jibe Mobile from Google https://jibe.google.com/ Chat features applies to you and the recipient.
 
Try the troubleshooter - Can't turn on chat features
 
Other troubleshooting & Chat FAQ
 
If no resolve, contact AT&T to see if your device and their FirstNet service supports RCS.
 
marked this as an answer
I have Firstnet as well. RCS had been working for awhile up until this weekend when it stopped.
marked this as an answer
I am having the same issue.  I am on FirstNet and mine started when I updated my Note10+ to Android 10 and lost chat features on Google Messages.
marked this as an answer
Mine will get to this point but doesn't show it is trying to connect. Then it tells me RCS is not available.
marked this as an answer
Mine is also at this point and unfortunately no one from google or FirstNet are any help.  Both have said its the other's faults and I'm very unimpressed with both companies.  If you downgrade from the beta you should still have the work around at least for now.  

Again, not a fix since it doesnt actually work, but at least that lets you get back to the work around
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I am having the exact same problem with FirstNet on a Note 10+
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I am having the same issue with my Note 9 on FirstNet.
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I am also having the same issue on my note 10+ on FirstNet. Guess it's firstnet's issue on their side.
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