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No screen pop-up when I receive a text 0 Recommended Answers 19 Replies 142 Upvotes
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Last edited 2/26/19
I have a problem with the app on Samsung  galaxy s8 and s8 plus phones. I have the same issue on my brother's S8 and my friend's S8 Plus

I don't get pop-up notifications like I do with all my other apps. Here's what I tried:
Notifications are set on urgent (pop-up and sound) for all three subcategories and it still doesn't not work.
I tried installing and reinstalling the app.
I tried with Textra to see if it was the Samsung text app somehow blocking the pop-up, but textra works fine.
I tried unsyncing the phone from my computer to see if that was causing the problem.
I tried safe mode. 
I tried enabling/disabling the Always On Display and it does not change anything for this issue.

Every other app works fine and switching back to the Samsung  text app also works fine for the pop-up notifications. 

I receive the notifications, there is sound and the LED light blinks and the notification shows up on the lock-screen, but the screen does not pop on. Its really weird. Any idea whats up? I'm pretty sure it's a bug.

Running the latest version of the app on Oreo, January security update.

All Replies (19)
Thanks you
Last edited 4/26/19
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Thanks you
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Same happened with me. I think its not a bug in messages. This option is not available at all. My device is Moto Z play and i am running android nougat. i am also using Textra sms application and it works like a charm, pop up screen shows up.
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That's happening with my Galaxy S9+ as well. I get notifications for everything, different sounds. I got NONE for OpCity. I can't figure out why.
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Same problem with my Galaxy 8s I have all notifications allowed, but they do not notify me or send Pop ups 
I've tried everything
Last edited 6/5/19
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Same problem with galaxy s8 did factory reset. Still don't work.
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Samsung devices appear to not play nice with Messages.  The best thing I can suggest is to send feedback from within the Messages app.  Open Messages, tap the three dots top right, then tap help & feedback to find the feedback link.
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Yeah all of my notifications pop up on my phoenix except for text messages. It'll make a noise and pop up sometimes and other times it just will only make a noise. Also sometimes it makes no nouse or anything.
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Same problem here with my nokia mobile 6.1
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4 days
same with me on Samsung 9
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