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9/22/19
Not receiving verification texts 0 Recommended Answers 9 Replies 50 Upvotes
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Last edited 9/22/19
Hello, I have a google pixel 3 which was activated on Sprints network yesterday. The previous Pixel 3 owner used the phone on Verizon, MetroPCS, and Google FI. I am able to make calls, use data, and send/receive texts from friends. However, I am NOT able to receive texts for verifications/security codes from short SMS numbers. For example, when logging into my bank website, they send me an SMS with a security number that I need to input into the website to login. The bank website says they have sent the SMS to my phone, but I never receive it. Aside from that specific bank, I tested with Apps and other websites that also use the same type of SMS authentication. I never receive these security texts. I've worked extensively with Sprint support and they assure me that there are no issues with the network or the config they pushed to my phone. Sprint encouraged me to reach out to google support and stated it is likely a device configuration issue.
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9/27/19
Did you fix it I'm having the same problem
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10/26/19
I was having the same issue on a Note 10+ but using the Android Messages app. Is that the app your using for texts? If so, I just went into app settings and cleared cache and data and started the app back up and it worked.
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10/26/19
Hello and welcome,
 
In most cases it seems shortcode SMS issues are a carrier side.  I suggest contacting your carrier.
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11/3/19
That's a bad answer because they already said it wasn't a carrier issue...so why do I not receive a verification email from Google for a new email? It's a Android phone.
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11/3/19
And OneMore,

Email notifications have nothing to do with this thread.
Last edited 11/3/19
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11/3/19
Ana, thanks for the tip but that did not resolve my issue. 

The issue is now resolved. I didn't perform any deliberate actions to resolve it. What ended up happening: My signal bar showed that I changed from the Sprint network to a roaming network. Several minutes later my phone moved back onto the Sprint network (I was in a car traveling). As soon as I rejoined Sprint, the past few days worth of security texts were pushed to my phone. I've been receiving all texts since then.
Last edited 11/3/19
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11/7/19
How can I see my message
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11/18/19
How can I be receiving emails because I hardly receive any
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11/18/19
I don't know how to finish setting up my account
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