/messages/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
8/8/19
Difficulties with phone number verification when setting up chat features 0 Recommended Answers 0 Replies 809 Upvotes
1 Recommended Answer
$0 Recommended Answers
Last edited 8/9/19
Hi everyone,

We recently discovered that some people are having trouble setting up chat features on Messages, specifically when Messages reads the phone number from the SIM. In Messages > Settings > Chat features, users may see “Setting up. Trying to verify <phone_number_from_SIM>”.  

With certain carriers, the phone number on the SIM may not be accurate all the time. We are working on adding a feature to override the SIM provided phone number in an upcoming release.

In the meantime, you can contact your carrier and get an updated SIM with the correct number. You can also put in a request to your carrier to issue an OTA, which will update the number on the SIM. (Not all carriers will be able to do this.) To find the phone number on your SIM, please go to Settings > About phone > Phone number.
 
Separately, if you added an incorrect phone number in Messages yourself, you can correct it by going to Messages > Settings > Chat features and tapping RETRY to update the phone number.
 
We apologize for the inconvenience and are working to get this fixed as soon as possible.
 
Thank you,
 
Terrell Woods
Community Manager, Messages
No replies yet.
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/messages/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/messages/profile/0?hl=en-GB