Important: To use RCS, everyone in a group or 1-on-1 conversation must have RCS turned on.
If your device and carrier network support RCS and you have problems turning on RCS chats, try these steps:
Check your default messaging app
Make sure that Google Messages is your device’s default app for SMS. Learn how to get started with Google Messages.
Check your data connection
Make sure your Android phone or tablet is connected to the internet and can receive SMS.
Try other ways to fix the issue
If you’re still unable to turn on RCS chats, clear the application storage for Carrier Services and Google Messages.
Step 1: Clear Carrier Services
Step 2: Clear Google Messages
Need more help?
If the steps in this article didn't solve the issue, you can go to the RCS chats by Google FAQ or ask questions in the Google Messages Community.