Can't turn on RCS chats

Important: If you don’t have Carrier Services on your phone, go to step 2 to clear Google Messages.

To clear Carrier Services:

1. On your Android phone or tablet, turn on Airplane mode .
2. Go to Settings.
3. Tap Apps & notifications See all apps Show system Carrier Services.
4. Tap Storage Clear Storage.
5. Force quit then restart the Carrier Services app:
   • Go to Settings. Tap Apps & notifications Carrier Services Force Stop.

Important:

• If you clear Google Messages, you won't lose your messages, but you'll lose your Google Messages settings.
• Until you get RCS back, some of your Rich Communication Services (RCS) messages may be marked "MMS," and you might have problems with RCS groups.
• Unless someone else in the group chat can initiate a conversation, you may not immediately be able to use group chats after you turn RCS back on.

To clear Google Messages:

1. On your Android phone or tablet, turn on Airplane mode .
2. Go to Settings.
3. Tap Apps & notifications Messages Storage Clear Storage.
4. Force quit then restart the Android Messages app:
   • Go to Settings Apps & notifications Messages Force Stop.
5. Turn off Airplane mode .
6. After a few minutes, to find out if you're connected, check your RCS chats status.

Learn more about RCS chats.