Fix problems sending, receiving or connecting to Messages

If you can't send or receive messages, or have trouble connecting to Messages on web, try the following suggestions below.

Fix problems sending or receiving messages

  • Make sure that you have the most updated version of Messages.
  • If you have a SIM card, make sure that it is inserted properly.
  • If you’re on Fi, sign in to the Project Fi app.
  • Verify that Messages is set as your default texting app. Learn how to change your default texting app.
  • Make sure that your operator supports SMS, MMS or RCS messaging.
  • Check your plan or credit balance to see if you have enough to send/receive messages
  • See if you have signal.
  • Check to see if you’re on aeroplane mode. If you are, turn it off.
  • If you’re switching from an iPhone, make sure that you’ve deactivated iMessage for your number.

Fix problems sending or receiving messages from specific contacts

  • Delete the contact and add it again.
  • Check to see if you blocked them.
  • Verify that their phone number is correct.
  • Check to see if you need to specify a country code (e.g. +44 for UK numbers).

Fix problems sending MMS messages

  • Make sure that you have a data connection.
  • In your device’s settings app, reset your APN settings to default.

Try other troubleshooting steps

  • There’s not enough space on my device: If you get a notification that Messages may not send or receive messages until more space is available, try these tips to free space.
  • I’m getting unreadable text messages: If you have switched from a phone with visual voicemail to one without, and you get unreadable texts from your mobile operator, troubleshoot your voicemail notifications.
  • I’ve switched from an iPhone to an Android phone: If you're switching from an iPhone to an Android phone, be sure to turn off iMessage.


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