If you can't send or receive messages, or have trouble connecting to Messages on web, try the following suggestions below.
Fix problems connecting to Messages
If you get a notification that your computer can’t connect to Messages, try these steps:
- On your phone, turn your Wi-Fi off and back on.
- Make sure your phone and computer are connected to the internet with a strong signal. If you have connection problems, restart your phone.
- Make sure your phone has background data turned on for the Messages app. Open your device's settings. Tap Network & internet Data usage Mobile data usage. To find the Messages app, scroll down. Tap Messages and turn on Background data.
- If you have VPN, turn VPN off and try to reconnect.
- If you’re using Chrome, turn off your Chrome extensions one by one. Some extensions could block Messages for web. Learn how to turn off Chrome extensions.
- If battery optimization is turned on, turn it off. Settings can vary by device. Learn more about Android battery optimization.
- Check if you're unpaired from the web page. Learn how to unpair Messages for web.
- If you recently reset or switched to a new phone, unpair Messages for web, then follow the steps below to pair your new phone to Messages for web.
Reconnect your phone to Messages for web
On your phone:
- Check if you're using the latest version of Messages.
- Use the Messages for web QR scanner to scan the code that's on the web page.
- Open Messages .
- Tap More Device Pairing.
- Tap Scan QR code.
- Hold your phone up to the QR code on the web page. When it's ready, your phone will vibrate.
Try other troubleshooting steps
- There’s not enough space on my device: If you get a notification that Messages may not send or receive messages until more space is available, try these tips to free space.
- I’m getting unreadable text messages: If you switched from a phone with visual voicemail to one without, and you get unreadable texts from your mobile carrier, troubleshoot your voicemail notifications.
- I’ve switched from an iPhone to an Android phone: If you're switching from an iPhone to an Android phone, be sure to turn off iMessage.