Make calls with Google Duo

You can make video or audio calls to anyone in your contacts. Learn how you can find and add people to call.

All calls, including international ones, are made through your mobile data plan or a Wi-Fi connection, so you won't use your mobile minutes. If you use your mobile data, charges may apply. 

Start a video or voice call

Make sure that you have the latest version of the Duo app and that you're running Android 7.0 and up.

  1. On your Android device, open the Duo app.
  2. Tap a name to make a call.
  3. Choose Video call video call or Voice call Audio.
  4. When you've finished, tap End call End call.

If you have a Google Home device connected to your Duo account, you can call it from the app: 

  1. On your Android device, open the Duo app.
  2. At the top of your contacts list, tap Call Home.

Duo will call any Google Home device that you’re signed in to, such as smart displays with Google Assistant.

Make calls from other apps

You can make Google Duo calls from other apps.

If your operator has their own video-calling feature:

  • If you and the person you’re calling have the same operator, the call might use your operator's video service.
  • If you have different operators, the call will use Google Duo.
Call from the Phone app

To use Duo with the Phone app, make sure that you have version 13.0 and up.

  1. Open the Phone app Phone app.
  2. Open call history.
  3. Choose a contact.
  4. Tap Video call video call.
  5. When you've finished, tap End call End call.
Call from the Contacts app

To use Duo with the Contacts app, make sure that you have version 2.1 and up.

  1. Open the Contacts app Contacts app.
  2. Open a contact's info card.
  3. Tap Video call video call.
  4. When you've finished, tap End call End call.
Call from the Messages app

To use Duo with the Messages app, make sure that you have version 2.6 and up.

  1. Open the Messages app Android Messages app.
  2. Open a Messages conversation.
  3. Tap Video call video call.
  4. When you've finished, tap End call End call.
Call from the Google Assistant

You can start a Duo video call by saying or typing:

  • 'Duo, call [name]'.
  • 'Video call [name]'.

Start a group video call

To create a group: 

  1. On your Android phone, open the Duo app.
  2. On the screen, swipe up. 
  3. Click Create group
  4. Choose your contacts. 
  5. Click video call video call
  6. Optional: When you've finished the call, you can name the group. Enter a name and then click Save. Everyone in the group will see the name.

To call an existing group or join a live group call:

  1. On your Android phone, open the Duo app.
  2. On the screen, swipe up. 
  3. Under 'Groups', choose to call a group or join a live group (if available). 
    Note: If 'Live' is under the group name, the call is live and you can join. 
    1. To call an existing group, click the group name and then Start Video call video call
    2. To join a live group call, click the group name and then Join Video call video call.

To add members, rename a group or leave a group:

  1. Open the Duo app and swipe up on the screen.
  2. Under 'Groups', click a group and then More More.  
  3. Choose an option and follow the instructions on the screen. 

Learn about blocked numbers in group calls. 

Fix problems with calls

I can’t make video calls

If you’re on Android 8.0 and up, sync your Duo settings. Tap Settings and then Users and accounts and then Duo and then Account sync and then More Moreand then Sync now.

I'm not receiving call notifications

Make sure that you have the latest version of the app and are connected to Wi-Fi or a data connection. Learn more about other troubleshooting steps for notifications.

Turn off video calls
  • With operator's video calling: Open the Phone app. Tap Settings and then Calls. Turn off video calling.
  • Without operator's video calling: Disconnect your phone number from Duo and uninstall the app.
 

Note: If you've connected your phone number to any Google services, you may automatically be registered with other products, such as Google Duo.

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