Get interactive messages from businesses

You can receive interactive messages with rich media, like photos and videos, from businesses. For example, an airline could send you a message with your boarding pass.

Have interactive conversations with businesses

To have an interactive conversation with a business, you need to turn on RCS chats.

If your phone and operator can use RCS, the option will show in your advanced settings.

Tip: Availability varies and operator charges may apply. Contact your operator for details.

1. Open Google Messages .
2. Tap your profile photo or icon  Google Messages settings.
3. Tap RCS chats  Turn on RCS chats.

• Tip: If you can't find 'RCS chats', tap Chat features.

If you can't find this option, it may not be available for your phone or operator.

Troubleshoot: Conversation not available

If a business is unavailable for a conversation, it may be because:

• You don't have Google Messages. From Google Play, download the app.
• If RCS chats isn't turned on, turn on RCS chats.
• The business or service that you're trying to interact with isn't supported in the country or region that you're in or by your operator at this time.

Learn about verified businesses

When a business uses RCS chats, Google or other third-party providers can verify the business' identity. If the business is verified, it will say 'verified' or have a verified badge .

When you message the business, they'll receive a read receipt for each of their messages that you read. Learn more about how to turn off read receipts.

Get more info about a business

To get a business's information, tap the business’s name  Information.

To review the business's privacy policy and Terms of Service

1. Tap Info and options  Options.
2. Select an option:
   • View the privacy policy
   • View the Terms of Service

Block or report business messages

If you no longer want to receive messages from a business, you can block and report it.

1. Open Google Messages .
2. Open the conversation with the business that you want to block.
3. Below the conversation, tap Block and report.
4. Alternatively, tap More Block and report spam.
5. Select an option:
   • Report as spam: To report spam or poor business behaviour to Google, tap the tick box. This will also block the business.
   • Block: Confirm that you want to block the business.

Tip: Once you've blocked a business, the conversation you had with them is moved to the 'Spam and blocked' folder. To find business messages that you've blocked, tap More Spam and blocked.

Unblock businesses

1. Open Google Messages .
2. Tap More   Spam and blocked.
3. Tap the name of the business that you want to unblock.
4. To confirm, tap Unblock.

Related resources

• Turn on RCS chats in Google Messages
• Fix issues with Business Messages
• Use Google Messages to chat with businesses