Shopping Actions update: extension to Retailer Standards shipping defect rate (US only)

March 16, 2020

In October, we announced adjustments to your Shopping Actions Retailer Standards performance goals to help support you through the holiday season. In light of COVID-19 and its effects on businesses, these adjustments will remain in place through June 2020.


  • Item defect rate: Less than 1%
  • Shipping defect rate: Less than 5% (originally 4%)
  • Sales goal: $15K in 90 days
  • Item goal: 300 items in 90 days

  • Item defect rate: 1% - 5%
  • Shipping defect rate: 5% - 10% (originally 4% - 7%)
  • Sales value and item quantity metrics do not apply

  • Item defect rate: Above  5%
  • Shipping defect rate: Above 10% (originally 7%)
  • Sales value and Item quantity metrics do not apply

As always, we encourage you to provide the highest standards of service for customers and to achieve Top Retailer or Meeting Standards ratings. Remember - with Top Retailer or Meeting Standards ratings, you’ll receive commision discounts on eligible transactions and other benefits. Learn more about how you can improve ratings

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