When someone clicks a Shopping ad or free product listing on Google they expect to see the same availability on your landing page as they see in the ad or listing. You may be paying for wasted clicks if a user clicks on a product, then returns to Google after seeing that it’s not available on your landing page.
You’ve received this notification because availability mismatches were found throughout your product data and landing pages. You should've received an email asking you to update your product data by a certain date so that the values in your data are consistent with those on your landing page.
Some common reasons for availability mismatch include:
- Use of IP detection and dynamic landing pages: Don’t change the availability of your product on your landing page based on a user’s location. If you only target certain locations within a country use regional pricing and availability.
- Preorder or sold out products: Don’t list a product as in stock
[in_stock]if it hasn’t been released yet and is only available for preorder or if it has sold out and is temporarily out of stock. If the former, submit preorder
[preorder]as the value for the attribute and make sure to include the availability date attribute to indicate when the product becomes available. If the latter, submit out of stock
- Note: The status preorder
[preorder]is reserved for new products that aren't yet available, and isn't intended for products that are temporarily unavailable.
- Note: The status preorder
- Variant mismatch: Ensure that any variants of the product are in stock. For example, if you’re selling shoes and have all sizes except for size 11, ensure the landing page doesn't pre-populate size 11 shoes. Ideally, the landing page pre-populates to the exact variant in the feed.
- Site maintenance: If your site has planned maintenance, or was temporarily down, verify that this was the root cause and confirm that it’s fixed before requesting a re-review. Don’t set the availability
[availability]attribute to out of stock
[out_of_stock]to exclude products. Use the excluded destination
- Backorder or long fulfillment times: Submit backorder
[backorder]as the availability value and also include the applicable availability date for products that are backordered, but can still be purchased and dispatched within a reasonable time frame.
- Ensure products can be shipped to a home address: Ensure that online products can be directly delivered to a user’s doorstep, excluding PO Boxes. If you have a product that's only available for in-store pickup or that ships to a pick-up point, check the shipping cost guidelines to see whether these options are allowed in your country of sale, otherwise ensure your product is excluded from online offers by using the excluded destination
[excluded_destination]attribute. Alternatively, you may consider trying local inventory ads.
- Ensure that your product can be purchased within the whole country of sale: If you sell products that are only available in some regions of the country of sale, check to see whether regional availability and pricing is available in your country of sale.
- Buy button: Make sure that the buy button is functioning correctly and is not greyed out. If your product is out of stock, ensure that this is reflected in your product data using the availability
- Outdated microdata or HTML: Check for contradictory information within your site build, and remove it to eliminate crawling issues. Learn more about structured data markup
Step 1: Ensure that the availability in your product data matches that on your landing pages
- Check the warning email for examples of products that are affected.
- Look for a common problem in your product data that could cause this mismatched availability.
- Make sure you’re updating your landing page and product data at the same time.
- Schedule an upload or use the Content API to immediately update your product data. This scheduling helps make sure Google has the same data as is on your landing page.
- Once you’ve addressed the problem, update the availability
[availability]attribute in your product data to match your landing page.
Step 2: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.
Step 3: Request a review
- Sign in to your Merchant Center account.
- Navigate to Account issues on the "Diagnostics" page.
- Locate the account-level issue you'd like to have reviewed.
- Make sure that there are in-stock products uploaded and all issues for the affected country of sale are resolved.
- Click Request review.
- Read the pop-up window to ensure that you understand the review process, and its requirements and limitations.
- Check the box and click Request review.