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How to fix: Duplicate product

Submit more unique values for this product

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You’ve submitted multiple product offers with the exact same set of attributes and values. As a result, your product data contains duplicate offers. In order to remove any duplicate offers, or distinguish similar offers, you will need to change or remove some attributes or attribute values.

Attributes you may need to change or remove include:

Instructions

Step 1: See the affected products

  1. Sign in to your Merchant Center account.
  2. Select Products on the navigation menu, then click Diagnostics.
  3. Click the Item issues tab to view current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

  • Click the download button Download next to the filter button Download, beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

  • Find the issue under the “Issue” column, then click the download button Download at the end of the row.

To view a list of up to 50 products with this particular issue:

  • Find the issue under the “Issue” column, then click View examples in the “Affected items” column.

Step 2: Add variant attributes

  1. Filter the downloaded report so that you only see products with:
    "Issue title" = Duplicate product
  2. Search your product data for those products (using the ID). Make sure each of your offers has a unique set of attributes or attribute values.
  3. Remove any duplicate offers.

Step 3: Resubmit your product data

  1. After you’ve updated your product data, resubmit it using one of these methods:
  2. Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

    Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.

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