June 2019
What’s changing
Beginning July 1, the retailer standards program will have updated metrics, thresholds, and incentives - reformulated to make it easier for you to achieve your customer service goals and performance success.
Merchants at the “Meeting Standards” level will now be eligible for a commission discount for qualifying orders - to reward you for shipping fast and free.
In addition, shipping defect thresholds now include broader considerations for incorrect tracking information, and for late delivery when handling time was met. Item defect thresholds have been modified, and will now include 2-star review items.
What this means for you
The table below gives a summary of updated scores as well as applicable incentives and penalties:
| Status | Item defect rate | Shipping defect rate | Incentives |
|---|---|---|---|
| Top retailer |
Old: Below 1% |
Old: Below 2% New: Below 4% |
New: Commission discount 20% for keeping estimated delivery date between 0-2 calendar days, offering free shipping and free returns New: Commission discount 15% for keeping estimated delivery date under 3 calendar days, free shipping, free returns |
| Meeting standards | Old: 1% - 10% New: 1% - 5% |
Old: 2% - 7% New: 4% - 7% |
New: Commission discount 15% for keeping estimated delivery date between 0-2 calendar days, free shipping, free returns New: Commission discount 10% for keeping estimated delivery date under 3 calendar days, free shipping, free returns |
| Below standards | Old: Above 10% New: Above 5% |
Old: Above 7% New: Above 7% |
Potential order cap |